So much is said in retailing about customer service but not enough is actually done about it. Personally, I am all too often confronted with local service that I find below what I consider acceptable, and is actually embarrassing. And yet I do not see businesses placing any emphasis or investment in addressing the problem. …
I believe in keeping things simple and straightforward. My mission is to continually provide my clients with valuable advice and support to allow them to grow sustainably their revenue, profits, customer satisfaction and staff morale.
I commit to respect the individual, act with integrity and strive for excellence in supporting myclients.
I do not work with individuals or organisations who do not reflect these principles.
