Strategy

Why Small Businesses Also Have To Think About Disaster Recovery

If you’re a small business owner who thinks that planning for disaster recovery is for the big corporations, think again! Research from U.S.A and U.K. shows those disasters causing disruptions of operations for ten days or more or a total loss of data result in less than 10% of small businesses actually surviving. Some limp

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Customer Service

Quality Customer Service is the Key to Your Success

Success in business is rooted in consistent, high quality service. The reason for this is that you won’t achieve customer satisfaction if you’re short on quality service. Customer satisfaction is not just about your customers feeling pleased with your business – it makes a direct impact on your bottom line. Your marketing and advertising may

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7 Things You Must Consider In Planning Your Business Growth

In a new business, the first flush of success is very exciting. When sales start to increase and opportunities begin to emerge on the horizon, it is natural for the business owner to start thinking of expansion. However, unplanned growth, especially if it is rapid, can seriously destabilise your business. You can avoid the pitfall

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