How to become a super effective leader
Leadership skills are all learnable. If you can ride a bike you can learn how to be a super effective leader and have your teams
April 9, 2018
People
Audit your standards of customer service
So much is said in retailing about customer service but not enough is actually done about it. Personally, I am all too often confronted with
March 5, 2018
People
‘Lifetime Customers’ – Are They Possible?
Not many business owners believe that they can keep their customers for life. We’re well aware that we are operating our businesses in times when
December 18, 2017
People
Develop A Strategy To Remain Your Customers Preferred Option
It is no doubt that the success of any SME is hinged on its customer service. A business that takes the time to learn its
November 27, 2017
People
10 Ways To Become An Effective Listener
Failure to truly listen to one another is probably the most common roadblock in communications; and it happens to also be one of the most
November 6, 2017
People
Play To Your Strengths
First things first, no one is perfect. We are all a blend of strengths and weaknesses. Unfortunately, in every human is also an innate desire
September 18, 2017
People
The Changing Workforce
All business owners need to understand the implications of today’s skills shortage. It is an important indicator that the ways we hire, develop, manage, renumerate
July 24, 2017
What Salespeople Can Teach Politicians
For many, including myself, the results of recent high-profile elections and referendums has come as a shock. Results of the BREXIT vote, the US election
March 8, 2017
Management
3 Traits of Great Teams!
I am a passionate follower of many sports and as I watch the great teams square off against each other, I can’t help but notice
January 3, 2017
People
Tips to Empower Your People To Grow Your Business
Why empowering your team is good for you We hear a lot nowadays about the importance of ‘empowering’ our employees, but how does a business
December 12, 2016