Starting and building a business is often described as a journey. Like all worthwhile journeys, it has its ups and downs. It’s inevitable that along the way, we’re going to make some mistakes. Most of the time that’s okay – after all, making mistakes contributes to our greatest learning. However, it is also true that […]
Ten Blunders That Might Sink Your Small Business Read More »
Success in business is rooted in consistent, high quality service. The reason for this is that you won’t achieve customer satisfaction if you’re short on quality service. Customer satisfaction is not just about your customers feeling pleased with your business – it makes a direct impact on your bottom line. Your marketing and advertising may
Quality Customer Service is the Key to Your Success Read More »
For many, including myself, the results of recent high-profile elections and referendums has come as a shock. Results of the BREXIT vote, the US election and the uncertainty surrounding upcoming elections in Europe all indicate rising support for anti-establishment politics. If these were the results of sales teams I was managing, I’d most likely be
What Salespeople Can Teach Politicians Read More »
“The way you position yourself at the beginning of a relationship has profound impact on where you end up” – Ron Karr There is a lot of talk these days about how sales is changing. How cold calling is dead. How relationship selling is dead. About how we need to be insightful and challenge our
How NOT to make a sale…or start a relationship Read More »
We all know that having satisfied customers is good for business. Satisfied customers are more likely to return, spend more and importantly provide referrals to help generate more customers for you to satisfy. And in today’s social media world, dissatisfied customers have a myriad of ways to tell the world of a bad experience. But
Measuring Your Customer’s Satisfaction Read More »
If You Can’t Measure It, You Can’t Manage It Yes, it’s a well-worn business cliché, but the thing about such statements is they only become clichés if they are around for a long time. And the only reason this particular statement has been around for a long time is it’s so true! To allow a
5 Steps to Developing Practical KPIs Read More »
I am a passionate follower of many sports and as I watch the great teams square off against each other, I can’t help but notice how similar a professional sports team is to the businesses that I work with every day. So I asked myself; what turns a good team into a great team? I
3 Traits of Great Teams! Read More »
In a new business, the first flush of success is very exciting. When sales start to increase and opportunities begin to emerge on the horizon, it is natural for the business owner to start thinking of expansion. However, unplanned growth, especially if it is rapid, can seriously destabilise your business. You can avoid the pitfall
7 Things You Must Consider In Planning Your Business Growth Read More »
Why empowering your team is good for you We hear a lot nowadays about the importance of ‘empowering’ our employees, but how does a business owner or manager actually do that? Some might reject the idea outright because they think it means giving up their authority. Others might go overboard burdening team members with what
Tips to Empower Your People To Grow Your Business Read More »
Success in business is rooted in consistent, high quality service. The reason for this is that you won’t achieve customer satisfaction if you’re short on quality service. Customer satisfaction is not just about your customers feeling pleased with your business – it makes a direct impact on your bottom line. Existing customers provide most successful
Why Quality Customer Service Is The Key To Your Success Read More »